Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must contact us
jakob2 UG (limited liability)
Neutorstrasse 12
55116 Mainz
Telephone: + 49-15252889728
Email: service@jakob2.de
inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have to be repaid immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You have the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract
jakob2 UG (limited liability)
Neutorstrasse 12
55116 Mainz
Telephone: + 49-15252889728
Email: service@jakob2.de
send back or hand over. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

Hints

The right of withdrawal is excluded in particular for:

  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded
  • Contracts for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence
  • Contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts
  • Contracts for the delivery of goods, the price of which depends on fluctuations in the financial market over which the entrepreneur has no influence and which can occur within the cancellation period
  • under certain conditions for auctions (see § 312g (10) BGB).

The right of withdrawal expires prematurely, in particular for:
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
  • Contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery
  • Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery

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